Refund Policy
You want want a refund, but just in case.
At Sitedly, we’re committed to providing high-quality, customized templates that meet your specific design needs. We also want to ensure you have a fair and transparent experience when purchasing from us.
1. Money-Back Guarantee
We offer a 100% money-back guarantee if your order is canceled within 72 hours of purchase.
To request a refund, please contact us at: support@sitedly.com within this period, including your order number and reason for cancellation.
2. Digital Goods and Custom Designs
Because our products are digitally delivered and customized, refunds are only available before the design or customization process begins.
Once we start creating or personalizing your template, you waive your right to withdrawal on digital content and digital services.
By confirming your purchase, you acknowledge and consent that:
The digital design work may begin immediately after payment.
You lose the right to a refund once customization has started or the final file has been delivered.
3. Refund Processing
If you cancel within the 72-hour window and are eligible for a refund:
Refunds will be issued to your original payment method within 5–10 business days.
You will receive a confirmation email once the refund is processed.